How do I change my repayment date for my loan? We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage.
I want to change the amount I repay monthly as I can’t afford it anymore, what do I do? If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. At LiveLend, we won’t charge you for missing a repayment. However, missing a repayment will result in you paying additional interest on your loan, and could have a negative impact on your credit score.
We can work with you to make sure this doesn’t happen so if you feel you’d benefit from additional support, we’ll give you a call to understand your situation and help you find a solution that’s right for you. Get in touch with us and we’ll help you get things back on track.
When will my first payment be taken? When you apply for your loan, you can choose the date you’d like your payments to be taken from your account. We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage. Depending what date you pick, your loan repayments may start the following month.
If you’ve taken a loan and forgotten what date you selected, you can log in and click Overview. Your repayment date and history will be available at the bottom of the page under Your Payments. You can also find these details in your loan documents in Messages.
Can my loan repayments be made from a different bank account? If you’d like to change the bank account your monthly repayments are taken from, follow the steps below. First, check we can verify your new details online: If you prefer, you can use the Current Account Switch Service which will automatically transfer your Direct Debit across. Learn more about the Current Account Switch Service. The bank account must be: Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us. As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.
Will I be charged for missing a payment? At LiveLend we won't charge you a fee. Ever. Not even if you miss a loan repayment. We’ve designed our loans alongside our customers and, as a result, we’ve developed a truly fair and flexible loan. However, missing a repayment will result in you paying additional interest on your loan, and will have a negative impact on your credit score. If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic.
How can I find out how many loan repayments I have left to make? To view your loan information, simply log in to your account and select Overview. Your 'Remaining term' is shown as well as your 'Loan to be settled' date. Your repayment amount and date are shown at the bottom of the page under the Payments section.
I'm struggling to make my repayments, what do I do? If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. It's important that you get in touch with us straight away so that we can help.
We'll work with you to understand your situation and offer solutions such as a temporary reduced payment plan.
What happens if I miss a payment? At LiveLend we won't charge you a fee. Ever. Not even if you miss a loan repayment. However, missing a repayment will result in you paying additional interest on your loan, and will have a negative impact on your credit score.
Alternatively, if you're struggling to make your full repayment, please get in touch with us so we can help you.
What happens if I want to close my loan early? If you’re thinking about closing your loan early, it’s important that you get an early settlement quote first. You can get a quote by: You’ll be given a quote which includes your latest balance, plus any daily interest due to be applied. There are no fees to close your loan early, and closing your loan early will reduce the amount of interest you pay. Your early settlement quote will be valid for 30 days. If you get a quote to settle your loan, and your next repayment is due within the next three working days, we won’t be able to cancel your Direct Debit in time. So, if you were to settle your loan you’d effectively overpay your account. Don’t worry - we’ll refund any overpayments within 10 days. If you’d prefer this not to happen, we recommend waiting until 10 days after your next repayment due date to allow for this payment to clear before requesting your early settlement quote.
Can I pay more than my monthly repayment amount? You can make overpayments anytime during your loan term by following these simple steps. Once you've made your payment, your account will be updated within a few days. The good news is that at LiveLend we don't charge you for making overpayments, or for repaying your loan early. So you save interest and pay your loan off quicker.