Your Repayments

What happens if I miss a payment?

If you're struggling to make your next repayment, or have already missed a repayment, don't panic. It's important that you get in touch with us straight away so that we can help. We'll work with you to understand your situation and offer solutions, such as a temporary reduced payment plan. 

If you're able to make your loan repayment, call our team on 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales). 

 

Can I pay more than my monthly repayment amount?

You can make overpayments to reduce the interest you pay on your loan at any time. Once you've made your payment, your account will be updated within a few days. To make an overpayment, please call our team on 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales). 

Can my loan repayments be made from a different bank account?

If you'd like to change the bank account your monthly repayments are taken from  by calling our team on 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).
Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us. 

As a responsible lender, it's important that we can verify your new details. If we can't, you won't be able to use a different bank account and we'll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you'll struggle to make your repayments from this account, get in touch with us so we can help.

What happens if I want to close my loan early?

If you're thinking about closing your loan early, it's important that you get an early settlement quote first. You can get a quote by calling 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).  

You'll be given a quote which includes your latest balance, plus any daily interest due to be applied. There are no fees to close your loan early, and closing your loan early will reduce the amount of interest you pay.

Your early settlement quote will be valid for 30 days.

If you get a quote to settle your loan, and your next repayment is due within the next three working days, we won't be able to cancel your Direct Debit in time. So, if you were to settle your loan you'd effectively overpay your account. Don't worry - we'll refund any overpayments within 10 days. If you'd prefer this not to happen, we recommend waiting until 10 days after your next repayment due date to allow for this payment to clear before requesting your early settlement quote.

How do I change my repayment date for my loan?

We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage.

If you really need to change your repayment date, please get in touch with us.

How do I set up a new Direct Debit?

To set up a new Direct Debit, call 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).  

What happens if I want to make an overpayment on my loan?

You can make overpayments to reduce the interest you pay on your loan by calling 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).

Once you've made your payment, your account will be updated within a few days. The good news is that at LiveLend we don't charge you for making overpayments, or for repaying your loan early. So you save interest and pay your loan off quicker.

If I miss a payment, will you put my loan rate back up on my Reward Loan?

No, once your loan rate has been reduced, we’ll never put your rate back up. You can't earn further rewards whilst you're behind on your payments, but as soon as you’re up to date with your payments you’ll be able to reduce your rate again.

Once you’re back on top with your repayments, we’ll review your credit score in the usual way every three months and you’ll have the opportunity to earn more rewards.

I'm struggling to make my repayments, what do I do?

If you're struggling to make your next repayment, or have already missed a repayment, don't panic. It's important that you get in touch with us straight away by calling 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales) so that we can help.

We'll work with you to understand your situation and offer solutions, such as a temporary reduced payment plan.

How can I find out how many loan repayments I have left to make?

To find out how many loan repayments you have left to make, call 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).