How do I update my personal details? You can change your personal details online. Simply log in, click on Account and update your details.
Will checking my credit score every month impact my credit score? No, don't worry, this check won't impact your credit score and won't be seen by other lenders.
How do I know what my loan APR is? Your loan rate is on the Overview page of your online account. Simply log in and select Overview. All the information about your loan agreement is there. Alternatively, you can review your loan agreement in the Messages section of the site.
Can I speak to somebody about my loan? You can get in touch with us through our LiveBot, live chat or email. Our LiveBot is new to LiveLend and whilst we’re testing out some of its features, it may not always be available. But don’t worry, you can still speak to our support team on live chat and email. If you’d like to talk to us on the phone, we’ll call you back - so you won't ever have to wait on hold again. We made the decision not to have a phone number, in order to keep our costs low so that we can offer you the best rates possible. If you’re a customer of ours, and you’d like to discuss your loan, please log in and click on the Get in touch page before chatting to us or sending us an email. This way, we’ll be able to share personal information with you safely and securely.
How long will it take for the money to go into my account? At LiveLend as soon as your loan documents are signed, we transfer your money to your bank account. Most customers will receive the money instantly, but some bank accounts take longer. Either way the money will be in your account in under four hours.
Will my rate go back up on my Reward Loan, if my credit score decreases?
I already have a loan with you, can I borrow more? Our customers aren't able to borrow more on top of their existing loan. If you need some extra support with your loan repayments or would like to chat to us about your loan in general, get in touch with us so we can help.
I cancelled my Direct Debit by accident, how do I set it back up? To set your Direct Debit back up, please follow the steps below: It’s important that you have a Direct Debit set up to help you make your monthly repayments on time.
How do I change my phone number?
What is the Reward Loan and how does it work? The LiveLend Reward Loan is a loan that rewards you for improvements in your credit score. When your credit score goes up, the interest rate you’ll be charged will go down.
We'll look at your credit score every three months and if your credit score has gone up by 25 points, we'll automatically reduce your loan rate. Don't worry, this check won't affect your credit score. For every 25 points that your credit score increases, we'll reduce your loan rate by 2%, as long as you're up to date with your repayments.
We'll reduce your loan rate straight away and reduce your monthly repayments, so your loan will cost you less! Your loan rate can reduce to 9.9%. We'll never put your rate back up, even if your score gets worse.
The credit score we use to review your eligibility for rewards is taken directly from Equifax on the day that you apply for our loan. We’ll always use this score for your Reward Loan.
The Reward Loan is available exclusively through popular comparison websites such as ClearScore, MoneySuperMarket.com and Experian.
To check your eligibility with no impact on your credit score, simply head over to your preferred financial services comparison provider. There you’ll see all of the loans from across the market that you’re eligible for and that are best suited to your personal needs.
Our loan APRs (Annual Percentage Rates) start at 10.9% to 39.9%.
Representative Example: 25.7% APR Representative based on a loan of £5,000, repayable over 42 months at an interest of 25.7% pa (fixed). Monthly repayment of £174.65. Total amount payable £7,335.28. Our representative APR applies to loans from £1,000 to £12,000, for terms of 12-60 months.
Our loans are 25.7% APR Representative.