Where do I find information about my Direct Debit You can obtain information about your Direct Debit by calling 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).
How do I change my phone number? You can change your phone number by calling 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).
I cancelled my Direct Debit by accident, how do I set it back up? If you've cancelled your Direct Debit by mistake and would like to set it back up, call 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).
How do I change my bank details for payments? If you'd like to change the bank account your monthly repayments are taken from by calling our team on 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales). As a responsible lender, it's important that we can verify your new details. If we can't, you won't be able to use a different bank account and we'll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you'll struggle to make your repayments from this account, get in touch with us so we can help.
Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us.
What if I want someone to act on my behalf in dealing with my loan account? If you need to put someone else in control of your account, for example, because you lack mental capacity to look after your own financial affairs, please get in touch with our team. We’ll need a copy of your registration of Power of Attorney.
How do I find out how much I have left to pay on my loan? To find out how much you have left to pay on your loan, call 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).
When will my reward be applied to my Reward Loan? Every three months, we'll do a reward review to see if you've qualified for a reward. If you have qualified for a reward, we'll put your rate down straight away. We'll do this automatically, so there's no need for you to do anything. We'll apply your reduced loan rate to your next loan repayment. This means your monthly repayment will be less.
How do I request copies of my loan documents? If you need copies, please contact us and we’ll send them to you by post.
Will checking my credit score every month impact my credit score? No, don't worry, this check won't impact your credit score and won't be seen by other lenders.
How do I know what my loan APR is? To find out what your loan APR is, call 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).