LiveLendGroup 2

Your Loan

How do I change my phone number?

You can change your personal details online. Simply log in, click on Account and update your details.

How long will it take for the money to go into my account?

At LiveLend as soon as your loan documents are signed, we transfer your money to your bank account. Most customers will receive the money instantly, but some bank accounts take longer. Either way the money will be in your account in under four hours.

I already have a loan with you, can I borrow more?

Our customers aren't able to borrow more on top of their existing loan. If you need some extra support with your loan repayments or would like to chat to us about your loan in general, get in touch with us so we can help.

Why is my Reward Loan score different than my other credit score I can see?

We review your eligibility for a reward based on a credit score provided by Equifax. This score is called a ‘management score’. It’s different from the score you’ll see on your credit reports which show you how likely you are to get accepted for credit. It’s shared with us from Equifax so that we can measure your score movement over time. We compare this score against a score taken directly from Equifax on the day that you apply for our loan. 

We review your eligibility for a reward every three months and for every 25 points that your credit score increases, we'll automatically reduce your loan rate by 2%, as long as you're up to date with your repayments.

How do I update my personal details?

You can change your personal details online. Simply log in, click on Account and update your details. 

Will my rate go back up on my Reward Loan, if my credit score decreases?

No, your rate can only go down. Once you've earnt a reward and reduced your rate, it will never go back up again. Even if your credit score gets worse, we’ll never put your rate up.

How do I change my address?

You can change your address details online. Simply log in, click on Account and update your details.

If you've recently moved house, we'd suggest waiting 6-8 weeks to change your address details so your information is updated and you're registered to vote on the Electoral Register. Not being registered to vote can have a negative impact on your credit score.

The good news is you don't have to worry about missing anything in the post. LiveLend emails all of your important documents straight to you, wherever you are.

Please be aware that we’ll carry out a soft search when updating your address. This is so we can be confident that the change is secure and we can protect against fraud. This search will only be visible on your credit file to you and won’t impact your credit score. 

How do I find out if my loan has closed?

Confirming your loan has closed couldn’t be easier. Simply log in to your account and select Overview. If there's a remaining balance, it'll show at the top of the page. If not, you'll see a message thanking you for paying off your loan.

Are my details stored safely?

Your details are held on our secure systems and we'll only discuss your account with you or a party who you nominate, once you've completed our security checks.

LiveLend is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551.

We’re also registered with the Information Commissioner's Office under registration ZA218401 and we’re a member of CIFAS, the UK's leading fraud prevention service.

How do I improve my credit score?

There are three Credit Reference Agencies (CRAs) in the UK - Equifax, Experian and TransUnion. They all have different scores but this is completely normal. All three are dedicated to collecting information on your financial behaviour and how it has impacted your score.

It’s good practice to look at all of your credit scores on a regular basis so you can keep an eye on any changes. You can get to know your credit score better with free credit reports using the links below:

Learn more about the Reward Loan.