At LiveLend, we’ll simply offer the best loan we can. Our loans are online personal loans from £1,000 to £12,000. This can be for any purpose, although we don’t provide loans for investments or for the purchase of residential property. We also don't offer loans to businesses.

We provide LiveLend loans through popular comparison websites, such as ClearScore , MoneySupermarket .com and Experian .

To check your eligibility with no impact on your credit score, simply head over to your preferred application partner. There you’ll see all of the loans from across the market that you’re eligible for and that are best suited to your personal needs. You might not see LiveLend in your results, that just means there are other loans better suited to your personal circumstances. 

LiveLend is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk.

Chetwood was set up in March 2016 by financial services experts and technologists. We're focused on improving lives by using technology to create innovative, low cost products.

Find out more about Chetwood.

Your personal loan terms and conditions will be provided online, and by email, after you’ve got a quote.

Here is a list of other useful documents:

Privacy Policy 
Terms of use 
Cookies Policy
Complaints Policy

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If you want to request a Data Subject Access Request you can do that through our online form here.

LiveLend is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Chetwood was set up in March 2016 by financial services experts and technologists. We are focused on improving lives by using technology to create innovative, low cost products.

We've designed our loans alongside our customers and, as a result, we’ve developed a truly fair and flexible loan.

We won't charge you any additional fees. Ever. Not to open your loan, to service it or to close it early. We won’t even charge you if you miss a loan repayment.

We'll always give you an instant decision, and we’ll do it in a way that doesn’t impact your credit score, so that you can get your quote and shop around for the best rate.

We won’t ask you for information that we don't need and with a simple, online application it should only take five minutes to complete. Not only will we give you a decision in two minutes, we’ll also transfer your funds immediately so your money is in your account in under four hours.

Since the 29th November 2018, we only offer the Reward Loan.

Our loans are 25.7% APR Representative.

We won't charge you any additional fees. Ever. Not to open your loan, to service it or to close it early. We won’t even charge you if you miss a loan repayment. The only interest you pay is the loan APR on the amount you borrow. 

Our loans are 25.7% APR Representative.

Our loan APRs (Annual Percentage Rates) start at 10.9% to 39.9%.

Representative Example: 25.7% APR Representative based on a loan of £5,000, repayable over 42 months at an interest of 25.7% pa (fixed). Monthly repayment of £174.65. Total amount payable £7,335.28. Our representative APR applies to loans from £1,000 to £12,000, for terms of 12-60 months.

LiveLend is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. We’re also registered with the Information Commissioner's Office under registration ZA218401 and we’re a member of CIFAS, the UK's leading fraud prevention service.

APR stands for the Annual Percentage Rate. This is basically what you'll pay on top of the money you borrow. This cost will already be included within your monthly repayment and your total cost of borrowing. At LiveLend, we don't charge any fees on top of the APR.

Yes, at LiveLend, we understand that people miss payments from time to time, but we also want to make sure you can afford to repay the loan. So, we use lots of data to help us make our lending decision, and we’ll pick up the phone for a chat if we have any questions.

Yes, you'll need a UK bank or building society account, registered in your name and to your current address. The account must also accept Faster Payments. You can check if your bank account accepts Faster Payments here. This is the account that we will pay your loan into and also take your monthly loan repayment from, by Direct Debit.

As a responsible lender, it's important that we can verify the following details during your application:

• Your name and date of birth
• Your email address
• Your phone number
• Your address history and residential status
• Your employment status
• Your income and expenditure, including essential expenses and financial commitments

We also use a Credit Reference Agency (CRA), along with the information you tell us, to help correctly match your details and make a lending decision. CRAs such as Equifax, TransUnion and Experian, collect information about your which helps lenders verify your identity.

If the personal details they hold about you are not up to date or don't match what you've entered during your loan application, this may be the reason we can't verify your identity right now.

It's important that you make sure the information CRAs hold about you is correct. You can check what information they have by clicking the link below and accessing your credit report.

www.equifax.co.uk
www.transunionstatreport.co.uk
www.experian.co.uk

You should include your essential expenses and financial commitments.

For example: 

• Your share of the mortgage or rent
• Any existing loan or credit card repayments
• Utility bills such as gas, electricity, water, council tax
• Any monthly commitments such as mobile phone, broadband, sky, insurance
• Food costs
• Childcare costs
• Travel costs

You can use your loan for almost anything you like, from a new car to improvements to your home, or to help you consolidate your debts into one monthly payment. We don't offer loans for investment purposes or for purchase of residential property. We don't offer loans to businesses.

To be eligible for a LiveLend loan you need to meet the following criteria:

• Be at least 18 years old
• Be a UK resident 
• Be employed, self-employed or retired with a pension
• Have an income of at least £12,000 per year (before tax)
• Have a credit history that we can see, and a good track record of repaying debt
• Be able to afford the loan

All our loans are subject to status and our credit checking.

We don’t offer joint applications, guarantor loans or loans to businesses.

We think representative rates are confusing. So, when we give you your quote, we’ll also give you your real rate. That way, you’ll know exactly how much your loan will cost. This is a rate individual to you, worked out based on the information you provide us with as part of your application, any information we might already know about you, and the information provided to us by our Credit Reference Agency.

We have systems that protect our customers and ourselves against fraud and other crime. We will share your personal information from your application with fraud prevention agencies. If you provide false or inaccurate information and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

• Checking details on applications for credit and credit related or other facilities
• Managing credit and credit related accounts or facilities
• Recovering debt
• Checking details of job applicants and employees

At LiveLend we use the following fraud prevention agencies:

Synectics
CIFAS

We understand that our decision may be a disappointment, so let us explain how we’ve reached it. As a responsible lender, we always review all the information available to us. That way, we can make a fair decision.

The only information we use is what you told us in your application, information we might already know about you and information provided by Credit Reference Agencies.

When reviewing information we promise to only use soft searches, so there’s no impact on your credit rating.

We consider several factors including:

• Your employment status. For example, if you're unemployed or you've only been in your job for a short time
• Your residential status. For example, if you've lived at your address for only a short time
• Your payment history for other loans or credit card repayments
• Your current level of borrowing and existing commitments
• Any information we already hold about you

Yes, but we recommend that you wait at least six months before reapplying.

At LiveLend we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loans.

Soft searches are different from credit application searches, which happen when you actually apply for a product. Too many credit application searches in a short space of time can damage your credit score.

A soft search, on the other hand, will let you know whether you’re eligible for the loan before you apply. That means we’re taking the guesswork out of applying for credit and protecting your score. You can get your quote by using our loan calculator and clicking 'Get my quote'. 

If you decide to take a LiveLend loan we’ll conduct a full search and update the Credit Reference Agencies that you've taken a loan with us.

For a small number of customers we'll need a little more information. As a responsible lender, we want to make sure that our loan is good for you and make sure you can afford to repay the loan. Our UK support team will contact you directly to discuss your loan application and any additional information that they might need.

We have to use representative rates on our website to comply with regulation, but we know that these rates can be confusing. So, when we give you your quote, we’ll also give you your real rate. We do this in just two minutes, and without any impact to your credit report, so that you know exactly how much your loan will cost.

This real rate is a rate individual to you, worked out based on the information you provide us with as part of your application, any information we might already know about you, and the information provided to us by our Credit Reference Agency.

You can easily unsubscribe from emails or texts by logging in, clicking on Account and scroll to the preferences section at the bottom of the page. Here you can select how you want to receive communications, and also which types of communication you would like to receive.

Please bear in mind that even when you unsubscribe, there are some communications that we're obliged by law to send. 

At LiveLend as soon as your loan documents are signed, we transfer your money to your bank account. Most customers will receive the money instantly, but some bank accounts take longer. Either way the money will be in your account in under four hours.
 

Your annual statement will be sent to you by email, but is also available online. Simply log in to your account and select the Messages tab at the top of the page, to review all your loan documents, including your annual statement. This will be available one year after you have taken your loan. 

If you’re aware of any change in your current circumstances, and think you may struggle to make your next repayment, please get in touch with us so that we can help you. 

Alternatively you can update your personal details online by logging in and clicking Account.

You can get in touch with us through our LiveBot, live chat or email.

Our LiveBot is new to LiveLend and whilst we’re testing out some of its features, it may not always be available. But don’t worry, you can still speak to our support team on live chat and email.

If you’d like to talk to us on the phone, we’ll call you back - so you won't ever have to wait on hold again. We made the decision not to have a phone number, in order to keep our costs low so that we can offer you the best rates possible.

If you’re a customer of ours, and you’d like to discuss your loan, please log in and click on the Get in touch page before chatting to us or sending us an email. This way, we’ll be able to share personal information with you safely and securely.

If you’d like to change the bank account your monthly repayments are taken from, follow the steps below.

First, check we can verify your new details online:

• Log in to your account
• Click Account
• Click View my details
• Scroll down to Bank details
• Update the fields with your new bank account details

If you prefer, you can use the Current Account Switch Service which will automatically transfer your Direct Debit across. Learn more about the Current Account Switch Service.

The bank account must be:

• In your name
• Registered to your address
• Able to accept Faster Payments
• Able to set up Direct Debits

Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us.

As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.

If you’ve been impacted during this difficult time, don’t worry - we’re here to help.

We have a number of different options we can offer that can help make things more manageable such as a temporary reduced payment plan.

If you’d like to discuss the solutions we can offer you whilst things get back on track, get in touch with us now.

During this time, we’re prioritising those who need urgent support with their next repayment, so please bear with us whilst we manage these queries first and get back to you as soon as possible.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below

Money Advice Services’ Money Navigator Tool
FCA guidance
StepChange
Citizens Advice
MoneySavingExpert

We review your eligibility for a reward based on a credit score provided by Equifax. This score is called a ‘management score’. It’s different from the score you’ll see on your credit reports which show you how likely you are to get accepted for credit. It’s shared with us from Equifax so that we can measure your score movement over time. We compare this score against a score taken directly from Equifax on the day that you apply for our loan. 

We review your eligibility for a reward every three months and for every 25 points that your credit score increases, we'll automatically reduce your loan rate by 2%, as long as you're up to date with your repayments.

If you’re thinking about closing your loan early, it’s important that you get an early settlement quote first. You can get a quote by: 

• Logging into your account
• Click Manage
• Scroll down to the Close your loan section
• Click Calculate my settlement

You’ll be given a quote which includes your latest balance, plus any daily interest due to be applied. There are no fees to close your loan early, and closing your loan early will reduce the amount of interest you pay.

Your early settlement quote will be valid for 30 days. 

If you get a quote to settle your loan, and your next repayment is due within the next three working days, we won’t be able to cancel your Direct Debit in time. So, if you were to settle your loan you’d effectively overpay your account. Don’t worry - we’ll refund any overpayments within 10 days. If you’d prefer this not to happen, we recommend waiting until 10 days after your next repayment due date to allow for this payment to clear before requesting your early settlement quote. 

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. At LiveLend, we won’t charge you for missing a repayment. However, missing a repayment will result in you paying additional interest on your loan, and could have a negative impact on your credit score.

We can work with you to make sure this doesn’t happen so if you feel you’d benefit from additional support, we’ll give you a call to understand your situation and help you find a solution that’s right for you. Get in touch with us and we’ll help you get things back on track.

We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage. You won’t be able to change your repayment date within the first 12 months of your loan.

When you apply for your loan, you can choose the date you’d like your payments to be taken from your account. We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage. Depending what date you pick, your loan repayments may start the following month.

If you’ve taken a loan and forgotten what date you selected, you can log in and click Overview. Your repayment date and history will be available at the bottom of the page under Your Payments. You can also find these details in your loan documents in Messages.

To set your Direct Debit back up, please follow the steps below:

• Log in to your LiveLend account
• Click the set up a Direct Debit button on the Overview page

It’s important that you have a Direct Debit set up to help you make your monthly repayments on time.

When you apply for your loan, you can choose the date you'd like your payments to be taken from your account. We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage. Depending what date you pick, your loan might start the following month.

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. It's important that you get in touch with us straight away so that we can help. 

We'll work with you to understand your situation and offer solutions such as a temporary reduced payment plan.

If you’ve missed a payment by accident, please log in to your account, click on Manage and make a payment for your repayment amount by debit card.

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. Get in touch with us so that we can help you.

At LiveLend we won't charge you a fee. Ever. Not even if you miss a loan repayment. However, missing a repayment will result in you paying additional interest on your loan, and will have a negative impact on your credit score.

To view your loan information, simply log in to your account and select Overview. Your 'Remaining term' is shown as well as your 'Loan to be settled' date.

Your repayment amount and date are shown at the bottom of the page under the Payments section.