I want to change the amount I repay monthly as I can’t afford it anymore, what do I do?

If you've recently missed a repayment, don't panic. You can still make your payment quickly and simply by calling 0345 840 0281 between 8am to 6pm Monday to Friday (excluding bank and public holidays in England and Wales).  

If you're struggling to make your repayment, it's important that you get in touch with us straight away so that we can help. We'll work with you to understand your situation and offer solutions such as a temporary reduced payment plan.