If you've used comparison websites to search for a loan (such as ClearScore, MoneySuperMarket.com or Experian) or have applied for a loan with us, then we might have conducted a soft search to see if we can offer you a loan. You'll be able to see this soft search on your credit report, but other lenders won't be able to see it, and it doesn't damage your credit score.
If you believe that you haven't applied for a loan please get in touch with us and we'll take a look for you.