Apple introduced a new feature in its mobile operating system version iOS 17 to block pop-ups when using the Safari browser. By default, this feature is switched on and will prevent the export of information including the download of files from online banking.
Some customers may have a better experience by using a different browser entirely, such as Google Chrome or by operating online banking using a desktop device. To continue using online banking effectively using Safari you’ll need to turn off pop-up blocker in your settings.
- Go to ‘Settings’
- Go to ‘Safari’
- Scroll down to ‘Block Pop-ups’ and toggle this to the ‘off’ position.
You’ll now be able to download and export information from online banking.
